1) All clients of Rose Cleaning Services must READ AND ACCEPT OUR COMPANY TERMS for our CANCELLATION POLICY in accordance to our valid cleaning schedule with ROSE CLEANING SERVICES, LLC.
2) All clients will be incurred extra charges due to any schedule change, trip charge and/or cancellation polices charges.
3) Services CANCELLATIONS OR RE-SCHEDULING can be done up to 24 hours beforethe scheduled appointment FREE of any cost. Cancellations or Re- scheduling that proceed after 24 hours generate a $50.00 charge.
4) Cancellations at the clients’ door void any service; they will be charged for the entire service.
5) For any changes to scheduled cleanings or cancellations of any existing schedule; the client MUST COMMUNICATE WITHIN OUR OFFICE'S BUSINESS HOURS 8:00 AM TO 5:00 PM - Monday to Friday) IN WRITTEN (instant messaging or phone call) with an ACKNOWLEGEMENT BY Rose Cleaning Services.
6) FOR ANY COMMUNICATION WITH ROSE CLEANING SERVICES the clients agreesto use the email and phones here listed:
Rose Cleaning office: 571-283-1292 OR
Voice mail and Texting (only during business hours): 571-831-1409 OR-Email (only during business hours) [email protected]
7) NO MESSAGE, TEXTING OR VOICE MAIL CALLS WILL BE CHECKED OR. CONSIDERED IF RECEIVED AFTER BUSINESS HOURS ( 8:00 AM - 5:00 PM-MONDAY TO FRIDA